Friday, February 18, 2005
Okay, crazy madcap week. So, of course, it is capped off with an ultimate customer service nightmare.
Apparently there was a problem with my virtual server, upon which I host several websites, and after a server crash... the hosting company "fixed" the problem by restoring the server to its original configuration.
Did you follow that?
That is, they didn't notify me before they decided to take this route. They didn't make the old hard drive available for me to retrieve data. They didn't notify me afterward - I had the pleasure of logging into my server and finding that... even the passwords had reverted to the original settings.
So I started to restore the server, and it went down. So I requested a reboot and....
They did the same thing.
Gotta love it.