A *Really* Bad Copy

I had a phone conversation this morning that went something like this, in relation to a photograph from a motor vehicle accident case:

Me: I got the fax you sent me of the photograph, but the copy is really bad. All I see is a big black area - I can't even see where the bus is.

Them: The bus isn't in the photograph.

But then, if you fax somebody a photocopy of a photograph, do you really expect it to come through as something more than a big black blotch?